Privacy Policy

1. Introduction and Scope

sagilli ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access our website at sagilli.club and use any of our services, including online casino games, sports betting, bingo, slots, sabong, and live dealer games. This Privacy Policy applies to all users whether they are based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines.

This policy is governed by and compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, administered by the National Privacy Commission (NPC). By creating an account or using our platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you register and use sagilli, we collect the following categories of personal data:

• Identity Information: Full name, date of birth, nationality, and a copy of a valid government-issued ID for Know Your Customer (KYC) verification.
• Contact Information: Email address, mobile number, and home address — used for account communications, support, and regulatory compliance.
• Financial Information: Payment method details (e.g., GCash account, PayMaya number, BPI or BDO account information) used solely to process deposits and withdrawals in Philippine Peso (₱).
• Technical Information: IP address, device type, browser type, operating system, and session data collected automatically when you visit sagilli.club.
• Gameplay Data: Game history, wagering activity, transaction logs, and bonus usage — retained for regulatory, audit, and responsible gaming purposes.
• Communications: Records of your interactions with our customer support team via live chat or email.

We collect only the minimum data necessary to provide our services, comply with applicable Philippine regulations, and maintain the security and integrity of our platform.

3. How We Use Your Information

sagilli processes your personal data for the following lawful purposes:

• Account Management: To create, verify, and maintain your sagilli account, including identity verification as required by Philippine gaming and anti-money laundering regulations.
• Service Delivery: To provide access to our casino games, sports betting, bingo, and other gaming products.
• Payment Processing: To facilitate secure deposits and withdrawals through local Philippine payment channels including GCash, PayMaya, BPI, BDO, and Metrobank.
• Legal Compliance: To comply with applicable Philippine laws, gaming regulations, anti-money laundering (AML) obligations, and requests from authorized government bodies.
• Responsible Gaming: To monitor gameplay patterns and identify users who may benefit from responsible gaming tools, including self-exclusion options and deposit limits.
• Customer Support: To respond to your inquiries, resolve disputes, and improve our service quality.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorized account access, and potential abuse of our platform.
• Marketing Communications: To send you promotional offers and updates — only if you have explicitly opted in. You may opt out at any time.

4. Sharing and Disclosure of Personal Data

sagilli does not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners strictly for the purposes described in this policy:

• Payment Processors: We share necessary financial data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners to process your transactions securely.
• Technology and Hosting Providers: Our platform infrastructure partners who process data solely on our behalf under strict data processing agreements.
• Game Software Providers: Game providers may receive anonymized or pseudonymized gameplay data for game operation and fairness verification purposes.
• Regulatory and Law Enforcement Authorities: We are required to disclose certain data to Philippine regulatory bodies, PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement agencies when legally obligated to do so.
• Professional Advisors: Lawyers, auditors, and compliance consultants bound by confidentiality obligations.

All third parties with whom we share data are required to comply with Philippine data privacy law and sagilli's data protection standards.

5. Cookies and Tracking Technologies

sagilli uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you on return visits, remember your preferences, and analyze site traffic.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the platform to function — including session management and security features. These cannot be disabled.
• Functional Cookies: Allow us to remember your preferences, language settings, and personalization options.
• Analytics Cookies: Help us understand how users interact with sagilli.club so we can improve our services. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns — only with your consent.

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of sagilli.club.

6. Data Retention

sagilli retains your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine law. Specifically:

• Account and identity records are retained for a minimum of five (5) years after account closure, as required under Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years in compliance with financial recordkeeping requirements.
• Marketing data is retained until you withdraw your consent or request deletion.
• Support communication records are retained for two (2) years after resolution.

After the applicable retention period, your data will be securely deleted or anonymized in accordance with our data disposal procedures.

7. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sagilli:

• Right to Be Informed: You have the right to know how your data is collected, used, and shared.
• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your data where it is no longer needed for the purposes for which it was collected, subject to applicable legal retention obligations.
• Right to Object: You may object to the processing of your data for direct marketing or other purposes not strictly necessary for our services.
• Right to Data Portability: You may request your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

8. Data Security

sagilli implements robust technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, secure server environments, access controls limiting data access to authorized personnel only, regular security audits, and staff training on data privacy obligations.

While we take all reasonable precautions, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, sagilli will notify you and the National Privacy Commission in accordance with Philippine data breach notification requirements.

9. Children and Minors

sagilli strictly prohibits use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account, we will immediately terminate the account and delete all associated personal data. If you believe a minor has accessed sagilli, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

sagilli reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify registered users by email and update the "Last updated" date at the top of this page. Your continued use of sagilli.club after such changes constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically. For questions about our privacy practices, please also review our Terms & Conditions and Responsible Gaming pages.